New Normal Tips on How to Get Quality Online Reviews
People always seek recommendations or opinions of others before deciding to avail of a product or service especially since the pandemic happened. In this case, it is the reason why you should pay attention to the quality of your business’ online reviews.
Everything you do for your business should be calculated because every time you cause your clients bad experience with what you offer, that is the time you will probably get bad reviews. It might impact your business and online performance negatively if you do not handle it.
Here are some tips you should consider to get quality online reviews this new normal:
Sign up on review sites
Review sites are one of the digital lifelines of business. This is where people search for businesses and rely on what other people say about them so they can choose the best product or service to purchase. Google, Facebook, and Yelp are the top reviews site nowadays that have a hundred million visitors monthly. If you listed your business here, it will be easier for you to get reviews.
Ask for a review
Most of the time, people will not leave you a review even if they enjoy your products or services just because they do not know where and how to place it. That is why, whenever people buy from you or tried your service, it is important that you ask them for a review. Send them emails or messages with links to the review sites you want them to leave you a review.
Handle negative reviews properly
In every business, you cannot make sure that everyone will like your products or be satisfied with your service. Worse case scenarios – they will be freaked out which leads them to give you a bad review. When this happens, do not let your emotions consume you. Respond with professional courtesy and use it as an opportunity to improve your business. Do not forget to offer something to the customer to resolve the issue – might be a free service, your call.
Put testimonials on your website
Online reviews are social proof. Placing some good testimonials from satisfied clients on your website or landing page will build trust with your potential clients who will visit your site. Plus, put your review sites icon on your site hence when your clients saw it, it will encourage them as well to leave your business feedback.
If you need help with managing online reviews, give us a call!
ABOUT BOB LEVIN
Transformational Outsourcing and it`s Social Media Marketing Team was conceptualized in 2004 when the CEO Bob Levin who was then the CEO of Clay, Metal & Stone Read More