Google My Business Delivers Covid-19 Related Announcements for Businesses

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TOI | April 29, 2020

Withs the recent global pandemic on Covid-19, several businesses have been affected. Updates like business temporary closure, changes in operating hours, having skeletal workforces, inventory concerns, limited sales and delayed service response took effect.

Because of these various factors, Google My Business has launched new features. Google My Business now adds provisions to add updates with regards to Covid-19. Here’s the list and make sure you update your GMB to keep track with your clients:

Update your new Business Hours
Make sure to update your business hours on your GMB profile if you decide to reduce it due to having a skeletal workforce. If you cannot operate in the meantime, mark your business as ‘temporary closed’.

Use Google Posts to Update Your Clients
If there is any changes in your business operation like stricter safety measures for both your employees and customers or you offer online consultations because of the quarantine, you can update your clients through Google Posts.

Keep Connected with Your Clients
You can download the My Google Business App so you can turn on the messaging. This way, customers can easily reach you if your store may be closed or if they have questions and concerns. Always response to reviews and FAQs as well so they would know you are still active despite the situation.

Edit Your Business Description 
If you do not offer your other services, provide extra service, or services may be delayed due to other measures, indicate it on your business description. Just click post on your GMB account and choose the Covid-19 update tab then update the information. You can click preview to check it before going live. If you think it is ready, click publish.

Here are the other information you should know as well:

• Posts are available for 14 days. Should you wish to still continue with the same set-up, you can publish it again. 
• This is still available on all Google My Business listings or every business type. 
• Updates are text-based only. However, if you wish to choose Google Posts, you can add images and link to your videos.
• You can update only through the desktop version of Google My Business. But the information published can be viewed on both desktop and mobile. 

If you need help updating your Google My Business profile due to Covid-19 outbreak, give us a call.

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